Terms of Service

Effective Date: March 29, 2026
Last Updated: August 31, 2026
Operator: Arti-IT / Albert Milaqi, Pinner Straße 11, 42579 Heiligenhaus, Germany
Contact: info@arti-it.de
VAT ID: DE458209074

These Terms of Service ("Terms") govern your access to and use of Blina Desk ("Service"), a cloud-based software-as-a-service platform operated by Albert Milaqi ("we", "us", "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

The Service is intended for business use (B2B). By registering, you confirm that you are acting in a professional or commercial capacity. Consumer withdrawal rights (Widerrufsrecht) under §§ 312g, 355 BGB do not apply to contracts concluded exclusively for commercial or self-employed professional purposes.

1. Service Description

Blina Desk is a multi-tenant SaaS platform for business management. It provides tools for managing contacts, documents, tasks, scheduling, invoicing, and other business operations, enhanced by artificial intelligence features. The Service is hosted on servers located in the European Union (Hetzner, Germany).

2. Account Registration and Trial

To use the Service, you must register an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

New accounts receive a 30-day free trialwith full access to the platform. No credit card is required during the trial period. At the end of the trial, you must subscribe to a paid plan to continue using the Service. If you do not subscribe, your account will be suspended, but your data will be retained for 15 days to allow reactivation. During that period the account is closed: you can sign in to your settings and request an export of your data, but the modules are not accessible.

3. How the Contract Is Concluded

Presenting our plans on this website is an invitation to make an offer, not a binding offer. The contract comes into being when you complete the checkout — choosing a plan, the number of seats and any additional modules, and confirming payment — and we confirm it electronically. The confirmation is sent to the email address of your account without undue delay.

Correcting mistakes before you send. Every step of registration and checkout can be changed until you press the final confirm button: you can go back, change the plan, change the number of seats, add or remove modules, and correct any field.

The text of the contract. These Terms are permanently available on this page and can be printed or saved at any time. We do not store an individual copy of the contract text for you, so if you want the version you agreed to, save or print this page at the time you subscribe.

The contract is concluded in the language in which you complete the checkout. We are not subject to any code of conduct.

4. Pricing Model

4.1 Platform Subscription

The platform is priced per user. You choose an industry plan — which bundles the modules that trade, fleet or real estate businesses typically need — and pay a price for the first user plus a lower price for each additional user. Annual billing is discounted. You may also skip the bundles and subscribe only to the individual modules you need: in either case the per-user price applies to every additional user of the account.

4.2 Module Add-ons

Individual modules (for example Sales, Accounting, HR or Fleet) can be added to any plan at a flat monthly or annual price per module — charged once for the company, not per user. They are activated automatically once payment is confirmed; there are no keys to enter.

4.3 Storage Packs

Each subscription includes base storage (5 GB per user). Extra storage can be purchased as recurring monthly subscriptionsin fixed packs (10 GB, 30 GB, 50 GB, or 100 GB).

4.4 AI Token Packs

Each subscription includes a base AI token allowance (500,000 tokens per user per month). Additional tokens can be purchased as one-time packs or recurring monthly subscriptions. Unused one-time tokens do not expire within the subscription period. Token packs are non-refundable once consumed.

4.5 Unified Checkout

Plans, module add-ons, storage packs, and token packs may be combined into a single checkout transaction. All recurring items are billed together on each billing cycle.

5. Billing and Payment

Subscriptions are billed in EUR on a monthly or annual basis, depending on your selection at checkout.
Payments are processed securely through Stripe. We do not store your payment card details on our servers.
Annual billingis charged upfront for 12 months at a discounted rate (~20% savings compared to monthly billing).
Auto-renewal:Subscriptions renew automatically at the end of each billing period (monthly or annually) unless canceled in accordance with Section 5. You will receive an invoice by email for each renewal.
You may upgrade your plan (add sessions, modules, or packs) at any time. Upgrades take effect immediately, and the price difference is prorated for the current billing period.
Downgrades take effect at the next billing cycle. You retain access to the higher-tier features until the end of the current period.
All prices listed are net prices excluding VAT. VAT is applied at checkout according to the applicable rate for your jurisdiction.

6. Cancellation and Notice Periods

You may cancel your subscription at any time through the subscription management page in the Service. Cancellation is subject to the following notice periods:

Monthly subscriptions:15 days notice before the end of the current billing period.
Annual subscriptions:30 days notice before the end of the current billing period.

If you submit a cancellation request and the remaining time in the current billing period is less than the required notice, the cancellation takes effect once the notice period has elapsed. The Service displays the exact effective date before you confirm.

Upon cancellation request, the Service displays the effective cancellation date before you confirm. Your subscription remains fully active until that date — no features are restricted during the notice period.

Refunds: Prepaid amounts for the remaining period after the effective cancellation date are not refunded unless required by law. For annual subscriptions canceled mid-term, the remaining months are not refunded. If you believe a charge was made in error, please contact us promptly.

Extraordinary termination(außerordentliche Kündigung) for good cause pursuant to § 314 BGB remains unaffected by the above notice periods.

7. User Responsibilities

You agree to:

Use the Service only for lawful purposes and in compliance with all applicable laws and regulations.
Not attempt to gain unauthorized access to any part of the Service, its servers, or any connected systems.
Not use the Service to store or transmit malicious code, illegal content, or material that infringes third-party rights.
Ensure that all users within your organization who access the Service comply with these Terms.
Keep your account credentials secure and notify us immediately of any unauthorized use.

8. Intellectual Property

The Service, including its software, design, branding, documentation, and all related intellectual property, is and remains the property of Albert Milaqi. These Terms do not grant you any ownership rights in the Service. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose during the term of your subscription.

BLINA is a word mark registered in Germany with the German Patent and Trade Mark Office (DPMA). The name, the logo and the product names derived from it may not be used, registered or imitated without our prior written consent — neither as a trade mark or company name, nor in domain names, app names or advertising. Naming the Service factually, for example in a review, a comparison or a technical integration, remains permitted.

9. Data Ownership

You own your data.All content, records, documents, and information that you or your users upload, create, or store through the Service ("Customer Data") remain your property. We do not claim any ownership over your Customer Data.

You grant us a limited right to process your Customer Data solely for the purpose of providing and improving the Service, as described in our Privacy Policy and Data Processing Agreement.

10. AI Features Disclaimer

The Service includes artificial intelligence features that may generate text, suggestions, summaries, analyses, or other output ("AI Output"). You acknowledge and agree that:

AI Output is generated automatically and may contain errors, inaccuracies, or incomplete information.
AI Output does not constitute legal, medical, financial, or professional advice of any kind.
You are solely responsible for reviewing, verifying, and deciding whether to rely on any AI Output.
We make no warranties regarding the accuracy, completeness, or suitability of AI Output for any particular purpose.
AI features may use third-party providers (such as OpenAI, Google, or Anthropic) to process data. Generative features — asking a question, drafting a text, summarising a document — run only when you start them. Semantic indexing, which prepares your documents so they can be searched, runs by default and uses the embedding provider configured for the Service; you can ask us to switch it off for your account. Details are described in our Data Processing Agreement.
When AI features are enabled, data submitted for AI processing may be transferred to providers located outside the European Union (USA). Such transfers are safeguarded by the EU-US Data Privacy Framework and/or Standard Contractual Clauses. The full list of sub-processors, purposes, and applicable DPAs is available in our Data Processing Agreement.
For on-premise installations, all AI processing can be performed locally using self-hosted models, with no external data transfer.

10.1 Regulated Professions and Sector-Specific Limitations

Where you use the Service in a regulated profession, AI Output is provided solely for research, analysis, organizational support, documentation and the preparation of drafts. The following limitations apply, and you remain responsible for the professional review of all results before use:

Any regulated profession:where the law reserves an activity to a qualified professional — legal advice, medical assessment, tax advice, notarial certification, and any comparable reserved activity — AI Output is preparatory work and nothing more. It does not constitute the reserved advice, does not replace the professional's own examination, and must be reviewed by that professional before use. Responsibility for the result remains with the professional. The Service is business and documentation software: it is not a medical device, and it does not perform any activity reserved by law.
Tax and accounting: The accounting module prepares VAT returns (UStVA), income-surplus statements (EÜR), HGB financial statements and DATEV exports from the data you enter. These are working documents produced by software — they are not tax advice. In Germany tax advice is reserved to authorised professionals under the Steuerberatungsgesetz (StBerG), and nothing in the Service constitutes such advice. The Service does not file anything with any tax authority: it produces documents and files that you or your tax adviser submit. You remain responsible for the accuracy, completeness and timeliness of every declaration, and we recommend having them reviewed by a Steuerberater before submission. Where a statement depends on a setting you choose — such as the VAT scheme (Soll- or Ist-Versteuerung) or the bookkeeping method — the Service applies your choice and states it on the statement; verifying that the choice is the correct one for your business remains yours.
Real estate / contracts: AI Output supports research, documentation and the preparation of contract drafts. It does not constitute legal, tax or notarial advice. All contracts and legally relevant content must be professionally reviewed before use. Notarial certifications and land-register entries are carried out exclusively by the competent authorities.

11. AI Phone Assistant

This section applies only where you have booked the AI phone assistantmodule. It answers calls to a number we assign to you, in a synthetic voice, and can carry out the actions you enable — taking an appointment, opening a ticket, leaving a message, reading back information about the caller.

11.1 The assistant says that it is one

The assistant declares in its first sentence that it is a digital assistant. This is required by Art. 50 (1) of Regulation (EU) 2024/1689 (AI Act), applicable since 2 August 2026, and it is not configurable: the declaration is added by the Service itself, before your greeting, and cannot be switched off or edited away. Where your greeting already says it, it is not repeated.

11.2 No recording without consent

The Service keeps a written transcript of the call in your call log, and records no audio at all: voice recording is switched off in the speech provider's account settings, and the conversation record on their side is deleted after seven days. Recording the audio of a conversation without the consent of everyone taking part is a criminal offence in Germany (§ 201 StGB, Verletzung der Vertraulichkeit des Wortes). Where the Service offers audio recording, it can only be enabled together with an announcement read to the caller before the recording starts, and you are responsible for obtaining consent.

You may switch the transcript off. With it off, the call still appears in your call log — who called, when, how long — and what was said is not stored.

11.3 You are the controller of your calls

The people who call you are your data subjects, not ours. You are the controller for their data within the meaning of Art. 4 (7) GDPR; we are your processor, under the Data Processing Agreement. It is your responsibility to inform callers as required by Art. 13 GDPR — typically in the privacy notice on your website and, where you record, in the announcement — and to have a lawful basis for the processing. We provide the technical means; we do not decide why you use them.

11.4 Not an emergency service

The assistant must not be used as a contact point for emergencies, medical urgencies, breakdown or fault reporting with a safety impact, or any situation where a delayed or misunderstood response could cause harm to a person. It is business software running over a third-party telephony and speech service: it can be unavailable, it can misunderstand, and it cannot call anyone back on its own. Where your business receives such calls, keep a human-answered line and say so on the number you publish.

11.5 What the assistant says, and what it does

The assistant speaks on your behalf. What it says is generated by an AI model from the configuration you provide — your greeting, your opening hours, your written answers, and the actions you have enabled — and it can be wrong in the ways described in section 10. It does not make offers within the meaning of § 145 BGB and does not conclude contracts; where it takes an appointment or opens a ticket, it records a request in your own system, which you remain free to confirm or decline.

You decide which actions it may carry out and whether an access code is required before it reads back information about a caller. Choosing to enable an action, or to switch the access code off, is your decision and your responsibility.

11.6 Minutes, availability and the third-party provider

The included minutes and the number of phone numbers are set by the plan you booked. Speech recognition and speech synthesis are performed by a third-party provider named in our Data Processing Agreement; the assistant depends on that provider and on your telephony operator, and section 12 (Service Availability) applies to it in full. Where the provider is unavailable, calls are handled as your telephone system is configured to handle an unanswered line.

11.7 Cancelling the assistant

The assistant is billed as a line on your subscription, and it is cancelled from the billing portal like any other line. Cancelling it takes effect immediately, not at the end of the notice periods in section 6: the line is removed, the unused part of the period is credited back, and the assistant stops answering at once. Calls to your number are then handled as your telephone system handles an unanswered line, so change the forwarding on your side before you cancel, not after.

12. Service Availability

We strive to maintain high availability of the Service and perform regular maintenance to ensure reliability. However, the Service is provided on a best-effort basis. We do not guarantee uninterrupted or error-free access, and we are not liable for any downtime, service interruptions, or data loss arising from technical issues, maintenance, or events beyond our control.

Service Level Agreements (SLAs) with guaranteed uptime commitments are not included in standard plans and may be offered separately for enterprise customers upon request.

13. Termination and Data Export

You may terminate your account by canceling your subscription in accordance with Section 5 and requesting account deletion. We may terminate or suspend your account if you violate these Terms, fail to pay, or if continued provision of the Service becomes impractical.

Upon termination, you may request an export of your Customer Data within 30 days. We provide data export in standard formats (CSV, JSON). After that period, we reserve the right to permanently delete your data in accordance with our data retention policies.

14. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or in connection with your use of the Service.

Our total aggregate liability for any claims arising under these Terms shall not exceed the total amount you paid to us in the twelve (12) months preceding the event giving rise to the claim. This limitation does not apply to damages caused by intent or gross negligence (§§ 276, 278 BGB), to claims arising from injury to life, body or health, or to liability under the Produkthaftungsgesetz.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Düsseldorf, Germany.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through a notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

If you do not agree with the updated Terms, you may terminate your account before the changes take effect.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.

Contact

If you have questions about these Terms, please contact us at info@arti-it.de.