Cancellation Policy

Effective Date: March 29, 2026
Operator: Arti-IT / Albert Milaqi, Pinner Straße 11, 42579 Heiligenhaus, Germany

This Cancellation Policy applies to all paid subscriptions to Blina Desk AI ("Service"). It supplements our Terms of Service and provides detailed information about how cancellation works.

1. How to Cancel

You can cancel your subscription at any time through the Subscription > Overview page within the Service. The cancellation process requires explicit confirmation before it takes effect. You will see the effective cancellation date before confirming.

Alternatively, you may send a cancellation request by email to [email protected]. Please include your account email address and company name.

2. Notice Periods

Cancellations are subject to the following notice periods:

If a cancellation request is submitted with less than the required notice remaining in the current period, the subscription will continue until the end of the next billing period.

3. What Happens After Cancellation

• Your subscription remains fully active until the effective cancellation date. No features are restricted during the notice period.
• On the effective date, all paid features (modules, storage packs, token packs) are deactivated.
• You retain read-only access to your data for 30 days after the effective cancellation date.
• You may export your data in standard formats (CSV, JSON) during this period.
• After 30 days, your data will be permanently deleted in accordance with our Privacy Policy.

4. Auto-Renewal

All subscriptions renew automatically at the end of each billing period:

• Monthly: renews on the same day each month.
• Annual: renews on the anniversary of your subscription start date.

You will receive an invoice by email for each renewal. If you wish to prevent renewal, you must cancel within the notice periods specified in Section 2.

5. Refund Policy

• Monthly subscriptions: No prorated refunds are issued for the remaining days of the current billing period after the effective cancellation date.
• Annual subscriptions: No partial refunds are issued for remaining months after the effective cancellation date, unless required by applicable law.
• Token packs (one-time): Non-refundable once purchased. Unused tokens remain available until the effective cancellation date.
• Billing errors:If you believe a charge was made in error, contact us within 14 days at [email protected].

6. Extraordinary Termination

Your right to extraordinary termination for good cause (außerordentliche Kündigung aus wichtigem Grund) pursuant to § 314 BGB remains unaffected by the notice periods above. Examples of good cause include:

• Persistent failure to provide the Service (more than 5 consecutive business days of unscheduled downtime).
• Material breach of our obligations under these Terms or the DPA.
• Insolvency proceedings initiated against the operator.

7. Our Right to Terminate

We may terminate or suspend your subscription if:

• You fail to pay after receiving a payment reminder with a 14-day deadline.
• You violate the Terms of Service.
• Your use of the Service poses a security risk to other tenants.

In such cases, we will notify you by email at least 7 days in advance, unless immediate action is required for security reasons.

8. Applicable Items

This policy applies to all recurring charges, including:

• Platform subscription (session-based pricing)
• Module add-on subscriptions
• Storage pack subscriptions
• Recurring token pack subscriptions

One-time token pack purchases are not subscriptions and therefore are not subject to auto-renewal or cancellation notice periods.

Contact

For cancellation requests or questions about this policy, contact us at [email protected].