Blina Desk AIBlina Desk AILogin

Terms of Service

Effective Date: March 29, 2026
Last Updated: June 17, 2026
Operator: Arti-IT / Albert Milaqi, Pinner Straße 11, 42579 Heiligenhaus, Germany
Contact: [email protected]
VAT ID: DE458209074

These Terms of Service ("Terms") govern your access to and use of Blina Desk AI ("Service"), a cloud-based software-as-a-service platform operated by Albert Milaqi ("we", "us", "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

The Service is intended for business use (B2B). By registering, you confirm that you are acting in a professional or commercial capacity. Consumer withdrawal rights (Widerrufsrecht) under §§ 312g, 355 BGB do not apply to contracts concluded exclusively for commercial or self-employed professional purposes.

1. Service Description

Blina Desk AI is a multi-tenant SaaS platform for business management. It provides tools for managing contacts, documents, tasks, scheduling, invoicing, and other business operations, enhanced by artificial intelligence features. The Service is hosted on servers located in the European Union (Hetzner, Germany).

2. Account Registration and Trial

To use the Service, you must register an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

New accounts receive a 14-day free trialwith full access to the platform. No credit card is required during the trial period. At the end of the trial, you must subscribe to a paid plan to continue using the Service. If you do not subscribe, your account will be suspended, but your data will be retained for 30 days to allow reactivation.

3. Pricing Model

3.1 Platform Subscription

The base platform is priced per concurrent session (simultaneously active logged-in users). You select the number of sessions when subscribing. Volume discounts apply automatically for higher session counts.

3.2 Module Add-ons

Additional functional modules (e.g., Sales, HR, Legal, Clinic) can be purchased individually at a flat monthly or annual price per module, independent of the number of sessions. Module add-ons are activated via license keys delivered by email after payment.

3.3 Storage Packs

Each subscription includes base storage (5 GB per session). Extra storage can be purchased as recurring monthly subscriptionsin fixed packs (10 GB, 30 GB, 50 GB, or 100 GB).

3.4 AI Token Packs

Each subscription includes a base AI token allowance (500,000 tokens per session per month). Additional tokens can be purchased as one-time packs or recurring monthly subscriptions. Unused one-time tokens do not expire within the subscription period. Token packs are non-refundable once consumed.

3.5 Unified Checkout

Sessions, module add-ons, storage packs, and token packs may be combined into a single checkout transaction. All recurring items are billed together on each billing cycle.

4. Billing and Payment

  • Subscriptions are billed in EUR on a monthly or annual basis, depending on your selection at checkout.
  • Payments are processed securely through Stripe. We do not store your payment card details on our servers.
  • Annual billingis charged upfront for 12 months at a discounted rate (~20% savings compared to monthly billing).
  • Auto-renewal:Subscriptions renew automatically at the end of each billing period (monthly or annually) unless canceled in accordance with Section 5. You will receive an invoice by email for each renewal.
  • You may upgrade your plan (add sessions, modules, or packs) at any time. Upgrades take effect immediately, and the price difference is prorated for the current billing period.
  • Downgrades take effect at the next billing cycle. You retain access to the higher-tier features until the end of the current period.
  • All prices listed are net prices excluding VAT. VAT is applied at checkout according to the applicable rate for your jurisdiction.

5. Cancellation and Notice Periods

You may cancel your subscription at any time through the subscription management page in the Service. Cancellation is subject to the following notice periods:

  • Monthly subscriptions:15 days notice before the end of the current billing period.
  • Annual subscriptions:30 days notice before the end of the current billing period.

If you submit a cancellation request and the remaining time in the current billing period is less than the required notice, the cancellation takes effect at the end of the following billing period.

Upon cancellation request, the Service displays the effective cancellation date before you confirm. Your subscription remains fully active until that date — no features are restricted during the notice period.

Refunds: Prepaid amounts for the remaining period after the effective cancellation date are not refunded unless required by law. For annual subscriptions canceled mid-term, the remaining months are not refunded. If you believe a charge was made in error, please contact us promptly.

Extraordinary termination(außerordentliche Kündigung) for good cause pursuant to § 314 BGB remains unaffected by the above notice periods.

6. User Responsibilities

You agree to:

  • Use the Service only for lawful purposes and in compliance with all applicable laws and regulations.
  • Not attempt to gain unauthorized access to any part of the Service, its servers, or any connected systems.
  • Not use the Service to store or transmit malicious code, illegal content, or material that infringes third-party rights.
  • Ensure that all users within your organization who access the Service comply with these Terms.
  • Keep your account credentials secure and notify us immediately of any unauthorized use.

7. Intellectual Property

The Service, including its software, design, branding, documentation, and all related intellectual property, is and remains the property of Albert Milaqi. These Terms do not grant you any ownership rights in the Service. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose during the term of your subscription.

8. Data Ownership

You own your data.All content, records, documents, and information that you or your users upload, create, or store through the Service ("Customer Data") remain your property. We do not claim any ownership over your Customer Data.

You grant us a limited right to process your Customer Data solely for the purpose of providing and improving the Service, as described in our Privacy Policy and Data Processing Agreement.

9. AI Features Disclaimer

The Service includes artificial intelligence features that may generate text, suggestions, summaries, analyses, or other output ("AI Output"). You acknowledge and agree that:

  • AI Output is generated automatically and may contain errors, inaccuracies, or incomplete information.
  • AI Output does not constitute legal, medical, financial, or professional advice of any kind.
  • You are solely responsible for reviewing, verifying, and deciding whether to rely on any AI Output.
  • We make no warranties regarding the accuracy, completeness, or suitability of AI Output for any particular purpose.
  • AI features may use third-party providers (such as OpenAI, Google, or Anthropic) to process data. Use of AI features is opt-in, and applicable details are described in our Data Processing Agreement.
  • When AI features are enabled, data submitted for AI processing may be transferred to providers located outside the European Union (USA). Such transfers are safeguarded by the EU-US Data Privacy Framework and/or Standard Contractual Clauses. The full list of sub-processors, purposes, and applicable DPAs is available in our Data Processing Agreement.
  • For on-premise installations, all AI processing can be performed locally using self-hosted models, with no external data transfer.

9.1 Regulated Professions and Sector-Specific Limitations

Where you use the Service in a regulated profession, AI Output is provided solely for research, analysis, organizational support, documentation and the preparation of drafts. The following limitations apply, and you remain responsible for the professional review of all results before use:

  • Legal / law firms: AI Output does not constitute legal advice and does not replace examination by a qualified lawyer. Legal responsibility remains with the user. We assume no warranty for the legal correctness of AI-generated content; all results must be reviewed by a qualified professional (Berufsträger) before use.
  • Medical practices: AI features serve exclusively as support for administrative and documentation tasks, research and drafting. The results do not constitute and do not replace a medical assessment, diagnosis or therapy decision. All medical decisions are made exclusively by qualified medical professionals. The Service is practice-management and documentation software; it is not a medical device for the diagnosis, prediction, monitoring or treatment of diseases.
  • Real estate / contracts: AI Output supports research, documentation and the preparation of contract drafts. It does not constitute legal, tax or notarial advice. All contracts and legally relevant content must be professionally reviewed before use. Notarial certifications and land-register entries are carried out exclusively by the competent authorities.

10. Service Availability

We strive to maintain high availability of the Service and perform regular maintenance to ensure reliability. However, the Service is provided on a best-effort basis. We do not guarantee uninterrupted or error-free access, and we are not liable for any downtime, service interruptions, or data loss arising from technical issues, maintenance, or events beyond our control.

Service Level Agreements (SLAs) with guaranteed uptime commitments are not included in standard plans and may be offered separately for enterprise customers upon request.

11. Termination and Data Export

You may terminate your account by canceling your subscription in accordance with Section 5 and requesting account deletion. We may terminate or suspend your account if you violate these Terms, fail to pay, or if continued provision of the Service becomes impractical.

Upon termination, you may request an export of your Customer Data within 30 days. We provide data export in standard formats (CSV, JSON). After that period, we reserve the right to permanently delete your data in accordance with our data retention policies.

12. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or in connection with your use of the Service.

Our total aggregate liability for any claims arising under these Terms shall not exceed the total amount you paid to us in the twelve (12) months preceding the event giving rise to the claim. This limitation does not apply to damages caused by intent or gross negligence (§§ 276, 521 BGB) or to claims arising from injury to life, body, or health.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Düsseldorf, Germany.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through a notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

If you do not agree with the updated Terms, you may terminate your account before the changes take effect.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.

Contact

If you have questions about these Terms, please contact us at [email protected].